Phone Scam Message

Phone Scam Alert! Great American Power has received reports from several customers regarding a few different types of phone scams where the scammers are calling people and pretending to be representatives of Great American Power. Please note, in Illinois only, Great American Power is not making any out-bound telephone sales calls at this time. So if you live in the state of Illinois and receive any sales call at all from Great American Power, it IS a scam. For all other states, if you receive a call from someone claiming to be from Great American Power and experience any of the following scenarios, the call is a scam and not a sales call from Great American Power.

Here are examples of a few of the types of scams we are being made aware of:

  • Fraudulent Payments: One of the types of scams is where the caller tries to trick you into making an unnecessary bill payment to a Great American Power representative. The scammers are telling customers their electric bill is overdue and their service will be disconnected unless an immediate payment is made via a prepaid debit card. If you receive a call with this request, please do not give them any money or information. If you receive a call like this, please gather as much information as they give you and please contact us with whatever information you have gathered as we are working with federal and local law enforcement agencies to prosecute these scammers.

  • Fake Lead Generation: Another type of scam the scammers are doing is calling people fraudulently pretending to be a representative of Great American Power and wanting to sell you power; they call several times in a row and, in some instances, are very rude and persistent. Great American Power has very strict guidelines regarding telephone sales and in most states, (and Never in IL at this time) we do not make outbound tele-sales (cold calling). Great American Power believes that these calls are really coming from other companies that change the company name at the end of the call if, and when, the potential customer agrees to sign up for services. This way, the other company gets a sale, but if the customer files a complaint and/or does not agree to the sale, the consumer is upset with and reports Great American Power as the bad actor, not the actual company engaging in these tactics. If you receive a call like this, please gather as much information as you can about the call (such as the phone number on your caller ID, the date and time of the call, the name of the agent, if they give you a different number to call if you have questions, etc.) and contact us either by phone at 1-877-215-4140 or by email at Service@GreatAmericanPower.com with whatever information you gather so that we can update this page for other consumers with more information, as well as find and report this criminal activity to federal and local law enforcement agencies that we can work together with to prosecute these scammers and deal with the problem at the source.

  • Fraudulently Impersonate the Utility: Another type of scam they are doing is calling consumers and posing as a representative of the local utility company (such as “ComEd”, “PP&L”, “Duke” or “BG&E”), who wants to help the consumer lower their electricity bill or help them collect a rebate they are eligible for. These scammers have several different offers like lowering the consumer’s rate by 30% or offering a gift card for signing up on a new package with the local utility company, etc. At the end of the call, they claim they are enrolling the consumer with Great American Power who they falsely claim is part of the utility company or an affiliate of the utility company, so that the customer doesn’t need to worry, because they are not being switched away from the utility. Again, if you receive a call like this, please gather as much information as you can about the call (such as the phone number on your caller ID, the date and time of the call, the name of the agent, if they give you a different number to call if you have questions, etc.) and contact us either by phone at 1-877-215-4140 or by email at Service@GreatAmericanPower.com with whatever information you gather so that we can update this page for other consumers with more information, as well as find and report this criminal activity to federal and local law enforcement agencies that we can work together with to prosecute these scammers and deal with the problem at the source.

  • Important, Great American Power DOES NOT do any of the following:

    • We do not take any kind of payment over the phone!

    • We do not have the ability to disconnect your power!

    • We are not your local Utility!

    • And in most states, (specifically IL) we do not make outbound cold calls!

If you receive a call like the ones described here, or any other type of call that is not identified here but that you suspect is fraudulent or a scam, please gather as much information as you can about the call (such as the phone number on your caller ID, the date and time of the call, the name of the agent, if they give you a different number to call if you have questions, etc.) and contact us either by phone at 1-877-215-4140 or by email at Service@GreatAmericanPower.com with whatever information you gather so that we can. Our office is open Monday through Friday from 9:00 am to 8:00 pm EST.

“How can I identify a Great American Power customer service call?”

Here are four pieces of information only a Great American Power customer service representative would know about your account (a sales representative would only know this information if you provide it to them). Ask them to verify any two of these four options to ensure you can trust them:

  • Your service address;

  • Your billing address;

  • The energy usage from your latest bill (if you have received at least one bill with Great American Power identified as your natural gas or electricity supplier);

  • Your utility account number/utility meter number/ESI. These all refer to the same account number, but it may be referenced in a slightly different way on your bill, depending on your utility company.

These are all the same, but different terms are used in different states.

Ask the representative to send you a test email. All Great American Power email addresses are the first initial of the first name followed by the representative’s, last name@greatamericanpower.com. Ex.: If the Agent’s name is John Smith, their email address would be: jsmith@greatamericanpower.com. If one of our representatives calls you regarding a call you report to us, and is unable to reach you, they will leave you a detailed voicemail with their name, the reason they are calling, and a call-back number.

A Great Customer Experience is our #1 Goal! We apologize for any inconvenience you may have experienced. We are investigating these scammers and doing everything we can to stop it. Great American Power is enlisting the services of Federal and State Law Enforcement agencies in certain cases to aid with investigation procedures and will press criminal charges if the investigations reveal the culprit(s). We are dedicated to resolving all consumer complaints, and we are 100% committed to making every experience your best experience!